Shipping policy
Shipping Policy – CSByMark
At CSByMark, we design and produce high-quality, custom 3D-printed phone mounts and accessories. Please review the shipping information below before placing your order.
Processing Time
Most products are made to order.
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Standard processing time: 1–2 business days
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Custom or special orders: Up to 5 business days
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Orders are processed Monday through Friday, excluding U.S. holidays
Domestic Shipping (United States)
We primarily ship using USPS Ground Advantage, with UPS and FedEx available for expedited services.
Shipping Rates & Delivery Times
| Shipping Method | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Shipping | USPS Ground Advantage | 3–7 business days | Calculated at checkout |
| Expedited Shipping | UPS / FedEx / USPS Priority (when available) | 2–3 business days | $9.99 |
Delivery times are estimates and may vary due to weather, carrier delays, or holidays.
International Shipping (Canada)
We currently offer international shipping to Canada.
Canada Shipping Rates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | 7–14 business days | $16.99 |
Delivery times may vary depending on customs processing and carrier conditions.
Customs, Duties & Taxes (International Orders)
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Buyers are responsible for any customs duties, import taxes, VAT, or brokerage fees
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These charges are not included in the item price or shipping cost
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CSByMark has no control over customs delays or fees
Shipping Costs
Shipping costs are determined based on:
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Order weight and dimensions
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Shipping destination
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Selected shipping method
All shipping charges are displayed at checkout before completing your purchase.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
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Tracking information may take up to 24 hours to update
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International tracking availability may vary by carrier and destination
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
CSByMark is not responsible for:
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Delays
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Lost shipments
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Returned packages
resulting from incorrect or incomplete addresses.
If you need to update your address, contact us as soon as possible:
Delayed, Lost, or Returned Shipments
If your shipment is delayed:
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Review the tracking information
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Contact the carrier if needed
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Contact us if the issue persists
International shipments returned due to customs issues or refused delivery may require additional shipping charges for reshipment.
Damaged Shipments
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the packaging and product
📧 Email: info@csbymark.com
We will review the issue and work with you toward a resolution.
Contact Information
If you have questions about shipping or your order, please contact us:
📧 Email: info@csbymark.com
🌐 Website: https://csbymark.com